FAQs
FREQUENTLY ASKED QUESTIONS
How can I track my parcel?
You can track your parcel by entering your order number and e-mail address in the *Track my order* section of our website.
What are the shipping times for your products?
We will do our best to dispatch your order within 24 hours, to dispatch your order within 24 hours, but this can sometimes take up to 72 hours. Your order will then be entrusted to the carrier, and you will be delivered within 5 to 10 working days. (Depending on periods, promotions and transport service).
Is delivery free?
This depends on several factors (promotions, periods, etc.). If delivery is free, we'll post it on our site.
Do you deliver worldwide?
We currently deliver mainly to USA. Please check the list of countries available for delivery when placing your order.
Where do we ship from?
Our premises are located in USA. Our international warehouse is located in China. However, following our recent development, we plan to launch our next collections from a warehouse in USA, which will enable us to deliver to France in less than 7 days.
I haven't received all the items in my order. What happens?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will probably arrive shortly.
I've received a damaged item. What can I do about it?
We're sorry to hear that. Simply send us a message via the site's contact form, by email or by chat and we'll send you a similar replacement item as quickly as possible.
What is the quality of the products you offer?
Our products are carefully crafted by professionals, with the emphasis on quality materials.
What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal. However, we do not accept checks, money orders or bank transfers.
How do I return a product?
If you have any queries, please contact our support team: info@yiime.net
If you would like more information about returns, please refer to our Returns Policy.
Are return shipping costs covered?
The customer is responsible for all return costs and other charges.
Can I request a product refund?
You can submit a refund request via our support: info@yiime.net
Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered a FRAUD and you will have to respond to a complaint from our company.
Trade name: YIIME managed by ISSAKA ILBOUDO LLC
Phone number: +13363436967
Email: info@yiime.net
Physical address: 455 Tarrytown Road, suite 1425, White Plains NY 10607, États-Unis
VAT number: 873560031
Trade number: 6328226